A plan to shorten the miserable lines at the Texas driver license offices came under fire Wednesday at a Public Safety Commission meeting in Austin.
Commissioners ultimately a deal for touch-screen check-in machines at license offices should move forward, but several commissioners raised red flags and asked that contingencies be put in place in case future problems arise.
The Public Safety Commission oversees the Texas Department of Public Safety.
An NBC 5 investigation revealed that wait times at driver license offices are even worse than the state reports in the numbers it gathers. Some customers wait hours just to get in the front door.
Indiana eliminated its long lines with tools that include using touch-screen machines for check-in. People immediately get a number instead of waiting to reach someone at a check-in desk. The machines also let the state measure how long people are really waiting so they can better plan how to reduce wait times.